Q. I logged on, but as soon as I select another page, I'm logged off again. A. When you logon, a session is created so that the site knows who you are as you travel from page-to-page.  The way it does this is through HTTP cookies.  If you have disabled cookies in your browser, then the web site can not recognize that it is you when you view a new page.  Sinply re-enable cookies in your browser and you should be able to retain your logon information.  When you are finished with your session, logging off will delete the session and its associated cookie.

Associated question:  Why can't you use my IP address to track me instead?  A.  We could, but IP address tracking is much less secure, nor is it reliable.  If your home or work network has multiple computers, it is likely that they all appear as one address once on the Internet (you can see how we view your IP address at the bottom of any of our pages, in gray just above the copyright notice.)  Also AOL, as well as many corporate networks, hide their computers behind a "proxy server," whose address may change from page to page.

Q. Why can't I change my name or e-mail addresses (within the account maintenance section)? A. Once entered, names are tied to team and board positions.  This requires interaction with the webmaster.  If you need to change or correct a name once it has been entered into our site, please contact the webmaster.
The ability to change your own e-mail address will be added, but is not currently available.  Please contact the webmaster to change your e-mail address.  Sorry for the inconvenience.

Q. Why can't I see e-mail or street addresses (or why are there only icons)? A. Addresses and phone numbers can be restricted by the information owner. See the FAQ below on Available Security Levels.

Q. How is a member's security level set? A. When you logon, your account is compared to the database to determine if you are a board member or team staff for the current season. If so, then your authentication level is set appropriately. After you logon, you can view your current level just below the blue-bar time/date display beneath the top-of-page menu.

Q. What are the available Security Levels? A. There are 6 levels of restriction currently available (listed from least-to-most restrictive).

• Everyone (0) - Information visible to Everyone will include any web site visitor, whether or not they are a league member.
• League Members (3) - Only league members that have logged onto the web site will be able to view this information (This will be the default setting for most info).
• Team Staff (4) - Only logged-on team staff members and higher will see the selected information.
• Board Chairpersons (5) - Only league admin staff and higher will have visibility to your information.
• Board of Directors (6) - Only members of the Board of Directors and above will have visibility to your information.
• Player Agent (7) - Only the Player Agent will see your information. Because the Player Agent receives the registration forms for every girl, she already has visibility to all of your registration information.
• Webmaster (9) - This is not a member-selectable level. Only the Webmaster will have visibility to your information. Some information is held at this most secure level, and can not be set viewable for any lower levels. (i.e. logon passwords, adult birthdays, etc.)

Q. How can I update my personal information? A. Using the Admin menu item, select Account Maintenance. (You must be logged on.)

Q. How can I update information for other family members? A. Parents/Guardians have access to change any information regarding both their own and their children's accounts. Players have the ability to revise limited information within their own account, though not that of their parents. Please see the FAQ on Birthdays.

Q. Why am I required to enter my birthday? A. Players must enter their birthday in order to determine the appropriate division of play. Player birthday information is available only to team staff and above. Adults must enter their birthday in order to verify that they are adults (and as a backup method for identity verification if you request a manual account modification). Adult birthday information is invisible to everyone (except the webmaster, who is sworn to secrecy.)

Q. I tried to create an account for my spouse and/or player. I receive an error message indicating that the e-mail address is already in use. What can I do? A. Because we use your e-mail address as your logon ID, each logon account requires a unique e-mail address. We realize that some families share a common e-mail address. In that case you should assign the e-mail address to the primary account owner. Then you may share your password with your family members. However only the primary account owner will have an e-mail address shown in the People directory listing. Road Runner (Time-Warner cable) customers may set up additional individual e-mail accounts for family members at no charge. Free Internet-based e-mail accounts are also available from MSN, Hotmail, and others.

Q. What is this web site's Privacy Policy? A. The policy may be viewed at http://www.cgfp.org/?Info=M05-Privacy. In general, information provided to this site will only be accessible as noted above in the Security Levels FAQ.

Q. When I try to select an e-mail address from a league member's info page, I'm taken to a web mail screen rather than my e-mail program. A. You aren't logged on with sufficient privilege to view this member's e-mail address. While the default is to allow any league member to view an e-mail address, members may individually elect to elevate the security level such that you don't have access.

Q. When I change my e-mail address I'm forced to re-initialize my password. Why? A. In order to preserve privacy, it is necessary that all logon IDs (e.g. e-mail addresses) are valid. We want to ensure that when you change your e-mail address you have selected a verifiable address. When you change your e-mail address, you will be logged out, then your password will be re-initialized and sent to your new e-mail address. Once you receive it (typically in under one minute), you may log back in and change your password to one of your choosing.

Q. How can I change my password? A. You must first logon, then you may change your password under the Admin menu item, then go to Password Central.

Q. I've forgotten or lost my password. How do I get a new one? A. Use the Admin menu item, then go to Password Central. Click the Reset Password button to reset your password and have it mailed to you.

Q. I changed my e-mail address (logon ID) by mistake to an invalid address. How can I fix it? A. Contact the webmaster. Include your first and last name, your People ID number, and a contact telephone number. You will be contacted and your identity verified using Caller ID (for those not personally known by the webmaster). The webmaster will then re-initialize your e-mail address and password.

Q. Why can't I make changes to my player(s)' account? A. When our database was originally assembled, we used information from the 2002 season registration forms. Not all of these forms were available (primarily All-Star families). Because of this we didn't have the necessary information to "link up" parents with their children. If you believe you should have access to an account, please contact the webmaster with the particulars and we'll take care of it.

Q. How can I create my own team's web page? A. This site provides a roster page, and optionally a photo and game summary page for each team. We don't provide support for member created web pages. If you'd like to create a special page for your team, several free or inexpensive options exist in ETeams, TeamScore.net, etc. If you decide to create a personal team page, please let us know so we can provide a link from your team roster page.

Q. How can I add my team roster and photo? A. We enter team roster information based on submissions by team staff. Simply forward your roster to the webmaster for inclusion. Each team may also have one team photo attached to this web site. If you'd like to display more than one photo, please consider setting up a team web site as noted in the question above.

When submitting a team photo, please submit it in a high quality format (if submitted electronically) i.e. 1200 x 900 pixels or better. We will crop, scale, and frame the photo consistent with the web site format. If you're submitting a paper photo, please contact the webmaster to coordinate delivery.

Last updated 6/15/2003